Can't tell you how much we enjoyed working with Susan! She was knowledgable, responsive, creative, PATIENT and just extremely pleasant to work with. She was happy to help us with any selections that needed to be made. My husband often wanted one thing while I wanted another - Susan worked with both of us until we came up with a solution. She responded immediately to emails, had updated drawings to us in a day or two, and met with us on a very timely basis. She made the process fun and we're very glad we worked with her. Definitely 5 stars.